TERMS & CONDITIONS

LYDIA’S MADE TO MEASURE GOODS TERMS & CONDITIONS:

Table of Contents:

1. Scope of Application
2. Conclusion of the Contract
3. Details of the Goods
4. Right to cancel
5. Price and Delivery Costs
6. Shipment and Delivery Conditions
7. Delivery and Returns
8. Faulty Items
9. Guarantee Policy
10. Money-Back Policy (Refund)

1. Scope of Application:

• These Terms and Conditions of the company LPH MADE TO MEASURE GOODS LIMITED (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.

• A consumer pursuant to these Terms and Conditions is any individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession. A trader pursuant to these Terms and Conditions is any person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.

2. Conclusion of the Contract:

• The goods descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.

• The Client may submit the offer by the online order form integrated into the Seller’s online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the virtual basket.

• The Seller may accept the Client’s offer within three days:

• By sending an order confirmation in written form (e-mail); insofar receipt of order confirmation by the Client is decisive, or
• By delivering ordered goods to the Client; insofar receipt of good by the Client is decisive, or
• By requesting the Client to pay after they placed their order.

• Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.

• The period of acceptance of the offer shall start on the day after the Client has sent the offer and ends on expiry of the third day following the sending of the offer.

• The contract’s content will be stored by the Seller and will be sent to the Client in writing including these Terms and Conditions and Client Information (via e-mail) after the Client has submitted his order. In addition, the contract’s content will be stored on the Seller’s website and can be found by the Client in the customer login via the password-protected customer account, provided the Client has created a customer account in the online shop prior to submitting his order.

• The contractual language is English.

• Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address they provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is the Client’s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3. Details of the Goods:

• When you choose goods from our website, it is important to bear in mind that you specifically order what you see on the website (i.e. colour of the goods, size that you choose and the overall design of the goods). It is the Client’s responsibility to ensure that they order the goods of their choice as seen on our website and as described therein.

4. Right to Cancel:

• Clients have at least 2 days to change their mind about goods or services they have ordered online from a trader and withdraw from the contract by login into his/her account and cancelling the order without penalty and without giving any reason.

• If the Client wishes to withdraw (amend) the order made for a specific good they have already placed an order for in order to choose another goods, then they must login to their account and take the following steps to cancel the order they have already placed as follows: Go to “my orders” and click on the ordered goods you wish to change. Then, go to the main collection (where all goods are shown) and choose the new goods you wish to order. Please make sure the previous order is dully cancelled. Cancellation of the order in order to create a new order needs to take place within 2 days from the date of the order.

5. Price and Delivery Costs:

• Unless otherwise stated in the goods descriptions, prices indicated are end prices and include the V.A.T. Any possible additional delivery and dispatch costs are specified separately in the respective goods description.

• For deliveries to countries outside the European Union, additional costs may arise which are beyond the Seller’s control. They shall be borne by the Client. Such costs are for example money transfer costs (transfer fees, exchange rate charges) or customs duties or import taxes.

• Payment can be made using one of the methods mentioned in the Seller’s online shop.

• For every good, payment shall be made immediately upon conclusion of the contract, including the costs of delivery of the goods.

6. Shipment and Delivery Conditions:

• Goods are generally delivered on dispatch route to the delivery address indicated by the Client, unless otherwise agreed. For the transaction procedure the delivery address specified by the Client in the ordering process shall be applicable. By way of derogation, when choosing the payment method PayPal, the delivery address provided by the Client to PayPal at the time of payment shall be applicable.

• Whereas delivery to the Client proves impossible, the assigned transport company returns the goods to the Seller and the Client bears the cost for the unsuccessful dispatch. This shall not apply in the event that the Client is not responsible for the event that entails the impossibility of delivery, or if they has been temporarily impeded to receive the ordered goods, unless the Seller has given notice to the Client in an adequate period of time prior to the delivery.

• The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client when the goods come into the physical possession of the Client or a person identified by the Client, takes possession of the goods.

7. Delivery and Returns:

Delivery:

• All goods will be manufactured and shipped to the Client in a safe package via any local delivery company within 2 to 3 weeks from the date of acceptance of the order for delivery within Cyprus and approximately within 1 month for delivery outside of Cyprus.

• Clients can check the status of their order by logging to their account or by checking the tracking number of their order. Clients will receive a notification email once their ordered goods have been manufactured and dispatched.

Returns:

• If Client has received goods and they don’t fit right, they should contact the Seller as soon as possible and within 14 days of receiving the goods. As long as the goods are in an unworn condition, the Seller will be able to remake them free of charge in a different size within 30 days.

8. Guarantee Policy:

• Our goods have a 30-day guarantee policy. If any defect occurs within the 30-day period, then the Client has the right to request a repair/replacement. The guarantee policy does not cover the following cases:

• Whereas the Client used the goods in extreme conditions,

• Whereas discoloration of the skin occurs after incorrect and/or negligent usage,

• Whereas damage was done on purpose.

9. Money-Back Policy (Refund):

• Clients may request a refund whereas the goods are faulty or whereas the Client did not take possession of the goods (receive them). In such a case, the Client must contact the Seller and prove (explain) that the goods were faulty upon the time they received them or that they did not receive the goods at all. Provided that it is reasonably proved that the goods were faulty or that the Client did not receive the goods, the Client can receive a refund.